General terms

  1. This document contains General Terms and Conditions under which TIBOLAB provides goods and services to its customers / customers through the Internet Store, subject to negotiation through E-mail or other correspondence between TIBOLAB and the customer. When the order is completed, the user / customer agrees, accepts in full and undertakes to observe These Terms and Conditions.
  2. Identifying the user / customer for the purpose of reproducing his statement, both for the acceptance of the Terms and Conditions and for the order made, is made through a final Confirmation of the order by the customer.
  3. The products on the TIBOLAB website do not represent a legally binding offer but rather are a demonstration online catalog describing the product line.The images on the site are for illustration purposes. In order to continually improve the delivered goods and services, TIBOLAB reserves the right to modify the products and / or their components, retaining the declared functionality.
  4. After the order has been declared by the customer via the e-shop or by e-mail, the customer receives a pro forma invoice detailing the terms and the total price of the order. Receipt of confirmation from the customer for consent to the conditions specified in the pro forma invoice the contract is deemed to have been concluded. This action has a legally binding force.
  5. TIBOLAB reserves the right to refuse to deliver a confirmed order in extreme cases of inability to perform due to lack of stock availability of necessary components and / or other extraordinary circumstances. In such cases, TIBOLAB notifies the customer by sending a message to the email address specified by the Client or the telephone number indicated. In the event that a transfer is made to TIBOLAB's account, the client will be able to choose between refunds, cancellation of the order or a substitute order.

  6. TIBOLAB is not responsible for any delays in the event of a delay due to a courier or other supplier.
  7. Immediately after delivery, the goods should be carefully inspected by the user / customer or a person authorized by him / her. Any damage, shocks and other damages should be reported immediately to TIBOLAB. In the case of an incorrect address, contact person and / or telephone number given by the client, TIBOLAB is not bound by any obligation to order execution.
  8. When the goods are handed over, the user / customer or a third party signs the accompanying documents. A third party is considered to be any person who is not the owner of the application but accepts the product of delivery and is at the address specified by the client. In the event of refusal to receive the goods, except in the cases described below, the refusal shall be considered unfounded and the Customer shall be liable for the cost of delivery and return of the goods. In the event that the Customer is not found within the time limit for delivery of the said address, or there is no access and conditions for the delivery of the goods in this period, TIBOLAB is relieved of its obligation to deliver the goods ordered for purchase.
  9. When the goods delivered apparently do not correspond to the goods ordered for purchase by the Customer and this can be determined through its ordinary review, the Customer may request that the goods delivered be replaced with a corresponding purchase request within 24 hours of its receipt.

  10. TiboLab appliances and kits have a warranty period of 1 year if the damage is not due to improper transportation, storage and use (mechanical shock or electric overload). Products produced by other companies may have a different warranty period specific to each product.

  11. The prices indicated on the site refer to the specific product and do not include packing and transportation to the consumer. The additional costs depend on the location of the delivery and are stated in the pro forma invoice when negotiating the order. In case the goods are dispatched outside the territory of the Republic of Bulgaria, the Consumer shall pay all customs and other export-related charges.

  12. The user / customer has the right to be informed about the status of his / her order.
  13. The user / customer bears full responsibility for the protection of their username and password, as well as for all actions performed by them or by a third party using his/her username and password. The user is obliged to immediately notify TIBOLAB of any case of unauthorized access by using his/her username and password as and whenever there is a risk of such use.
  14. The user is required to pay the price of the order he has confirmed. The customer is obliged to specify a correct and valid telephone, delivery address and e-mail address, to pay the price of the goods, to pay the costs of the delivery when it is not free of charge and to provide access and the opportunity to receive the goods. Delivery is free only if this is explicitly stated in the confirmed pro forma invoice.
  15. Every user of the TIBOLAB site, whether client of TIIBOLAB, undertakes to use the services to comply with the Bulgarian legislation, the applicable foreign laws, the rules of morality and the good morals and Internet ethics in using the goods and services provided by TIBOLAB.

  16. TIBOLAB has no obligation and objective ability to control the way consumers use the goods and services provided.
  17. TIBOLAB has the right, but not the obligation to retain materials and information located on the server at
  18. TIBOLAB is entitled at any time without notifying the User / Customer when the latter uses the services in violation of these terms and, at its discretion, to terminate, suspend or change the services provided in connection with the use of the site. TIBOLAB shall not be liable to consumers and third parties for damages and lost profits resulting from termination, suspension, alteration or limitation of services, deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transferred, used , recorded or made available via
  19. After receiving the payment, TIBOLAB undertakes to transfer to the consumer / customer the ownership of the goods ordered for purchase, to deliver on time the goods ordered for purchase, to check for the technical condition of each item before sending it (in case this is possible Without interfering with the integrity of the package).
  20. TIBOLAB shall not be held liable for failure to perform its obligations under this Agreement in circumstances that TIBOLAB did not foresee and was not obliged to foresee, including cases of incidental events, problems in the global Internet network and in the provision of services beyond the control of TIBOLAB.

  21. The general terms and conditions may be changed at any time by TIBOLAB, which is also entitled to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in the legislation. TIBOLAB undertakes to notify the User of the changes to the Terms of Service by publishing a notice of their amendments on a prominent place on their website and giving them sufficient time to become acquainted with them. Within the given time limit, if the User does not claim to reject the changes, he / she shall be deemed bound by them. In the event that the User declares within the given time that he does not agree with the changes, TIBOLAB shall have the right to immediately suspend or terminate the provision of the services to the User.

  22. By «User / Client» is meant anyone who has loaded on their computer the content of the website
  23. «Order» means the selected goods and all other attributes related to the manner of delivery and payment of the goods by the customer / user.
  24. The internet store is owned by TIBOLAB.
  25. All disputes between the parties are resolved in a spirit of understanding and goodwill. In the event that consent is not reached, any unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes concerning the filling of gaps in the contract or its adaptation to new circumstances, shall be resolved by The competent court (of registration of TIBOLAB), in accordance with the Bulgarian legislation.

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